1. Overview
At ShieldBot, we stand behind the quality of our enterprise security engine. We offer a simple, transparent refund policy.
2. The 7-Day Guarantee
If you are not entirely satisfied with ShieldBot Premium or Premium+, you are eligible for a full refund within 7 days of your initial purchase. No questions asked.
3. Eligibility Criteria
- The refund request must be made within exactly 7 days (168 hours) from the time of the transaction.
- Refunds only apply to the first-time purchase of a subscription. Renewals or upgrades are not eligible.
- Crypto payments are final due to the nature of blockchain transactions and cannot be refunded. Only Fiat/Credit Card payments via Stripe are eligible.
4. How to Request a Refund
To initiate a refund, please open a ticket in our Billing Dashboard or contact us at billing@shieldcore.io from your registered email address.
5. Processing Time
Once approved, refunds will be processed back to the original payment method within 3-5 business days, depending on your bank's policies.